Agents Section
Overview
The Agents section is the central hub for creating and managing AI agents in Signpost AI. This comprehensive guide covers everything from viewing existing agents to creating complex multi-worker agent flows.
1. Agents Dashboard
Agents Main Interface - Overview of all your agents with management options
The main agents dashboard shows:
- Agent List: All your created agents with status indicators
- Search and Filter: Find specific agents quickly
- Create New Agent: Primary button to start agent creation
- Agent Actions: Edit, duplicate, delete, or deploy agents
- Performance Metrics: Quick view of agent usage and success rates
2. Creating a New Agent
Signpost AI offers multiple ways to create agents, from fully manual construction to AI-powered auto-generation.
Step 1: Choose Creation Method
Agents Creation Interface - Initial setup screen for new agents
- Click "Create New Agent" from the main dashboard
- Select Creation Method:
Option A: Auto-Generate (Recommended for Beginners)
- AI-Powered Generation: Describe your agent in natural language and let AI build the complete flow
- Intelligent Templates: Automatically selects appropriate workers and connections
- Best for: Quick prototyping, learning the platform, or when you're not sure how to structure your agent
Option B: From Scratch
- Manual Construction: Build your agent step-by-step using the flow designer
- Full Control: Complete customization of every component and connection
- Best for: Complex custom logic, specific requirements, or experienced users
Option C: From Template
- Pre-built Configurations: Start with proven agent templates
- Industry-Specific: Templates for common use cases like sentiment analysis, content generation
- Best for: Standard workflows with minor customizations needed
Step 2A: Auto-Generation Workflow
The auto-generation feature uses advanced AI to create complete agent flows based on your description.
How Auto-Generation Works
-
Describe Your Agent: Enter a natural language description of what you want your agent to do
Example: "Create an agent that analyzes customer feedback and categorizes sentiment as positive, negative, or neutral"
-
AI Analysis: The system analyzes your description and:
- Identifies the required worker types
- Generates appropriate prompts and configurations
- Creates logical connections between components
- Positions workers optimally on the canvas
-
Review & Customize: The generated template is fully editable:
- Modify worker configurations
- Adjust prompts and instructions
- Change connections and flow logic
- Add or remove workers as needed
Specialized Auto-Generated Templates
The system recognizes common patterns and creates optimized templates:
Sentiment Analysis Agents
- Input → Sentiment Analyzer (AI) → Structured Output → Response
- Pre-configured with sentiment analysis prompts
- JSON-formatted output with confidence scores
Research Paper Summarizers
- Input → Document Processor → Research Analyzer (AI) → Summary Formatter → Response
- Specialized prompts for academic content
- Structured output with key findings, methodology, conclusions
Content Generators
- Requirements Input → Creative AI → Content Formatter → Response
- High creativity settings (temperature 0.8)
- Prompts optimized for engaging content creation
API Integration Agents
- Input → External API Call → Response Processor (AI) → Formatted Output
- Pre-configured error handling
- Response analysis and data extraction
Search & Analysis Agents
- Query Input → Knowledge Search → Result Analyzer (AI) → Insights Output
- Connected to your knowledge collections
- Intelligent result summarization
Auto-Generation Best Practices
Writing Effective Descriptions:
- Be specific about inputs and outputs
- Mention the type of processing needed
- Include any special requirements or constraints
- Example: "Translate customer emails from multiple languages to English, detect urgent issues, and route to appropriate departments"
Common Description Patterns:
- Analysis: "Analyze [input type] and identify [patterns/insights]"
- Generation: "Generate [content type] based on [requirements]"
- Processing: "Process [data type] and extract [specific information]"
- Integration: "Connect to [external service] and [action]"
Step 2B: Manual Agent Setup
When building from scratch, start with basic agent details:
- Enter Agent Details:
- Agent Name: Choose a descriptive name (e.g., "Customer Support Bot")
- Description: Explain what the agent does
- Category: Select appropriate category for organization
- Configure Initial Settings:
- Agent Type: Conversational, Data Processing, or API
- Default Model: Choose your preferred AI model
- Team Access: Set team-level permissions
Step 3: Flow Designer - Adding Workers
The Flow Designer is where you build your agent's logic using workers (processing nodes). Whether you're starting from an auto-generated template or building from scratch, understanding workers is essential.
Input & Output Workers
Input & Output - Components for receiving input and sending responses
Available Input & Output Components:
- Input: Receives user messages and data
- Response: Sends responses back to users
- API Call: Make external API calls and integrations
How to Add Input & Output Components:
- Drag the desired component from the left panel
- Drop it onto the canvas
- Configure the component properties in the right panel
- Connect components using the connection handles
Generators (AI Processing)
Generators - Core AI processing and content generation components
Available Generators:
- AI: Core language model processing
- Schema: Define and validate data structures and schemas
- Structured Output: Ensures consistent response formatting with structured data output
- Agent: Advanced AI agent with specialized capabilities
- Content: Text generation and content creation
- LLM Agent: Manages and formats prompts for language models
- Handoff: Transfer conversations between agents or humans
Configuration Steps:
- Select AI Model: Choose GPT-4, Claude, or other available models
- Set System Prompt: Define the agent's personality and instructions
- Configure Parameters: Set temperature, max tokens, etc.
- Define Output Format: Specify response structure
Tools
Tools - Utility functions and data processing components
Available Tools:
- Search: Perform semantic search operations in knowledge collections
- Combine: Merge data from multiple sources or previous steps
- Document Selector: Select and retrieve specific documents from collections
- Document Generator: Create documents, reports, and files
- State: Store and manage conversation state and context
- Speech-to-Text: Speech-to-text conversion
- TTS: Text-to-speech conversion
- Translate: Language translation services
- Template: Use predefined templates for content generation
- Chat History: Access and manage conversation history
- Message: Handle message formatting and routing
Debug
Debug - Testing and monitoring components for development
Available Debug Components:
- Mock Data: Generate test data for development and testing
- Display: Show intermediate results and debug information
- Tooltip: Add helpful information and guidance to the flow
Step 3: Connecting Components
Creating Connections:
- Hover over a component to see connection handles
- Click and drag from an output handle to an input handle
- Configure connection properties:
- Condition: When this connection should activate
- Data Mapping: How data flows between components
- Transformation: Any data transformation needed
Connection Types:
- Success Path: When the component completes successfully
- Error Path: When the component encounters an error
- Conditional Path: Based on specific conditions or data values
Step 4: Component Configuration
Each component has specific configuration options:
Common Settings:
- Component Name: Descriptive name for the component
- Description: What this component does in your flow
- Timeout: Maximum execution time
- Retry Logic: How many times to retry on failure
AI Component Specific Settings:
- Model Selection: Choose the AI model to use
- System Prompt: Core instructions for the AI
- Temperature: Creativity level (0.1 for focused, 0.9 for creative)
- Max Tokens: Maximum response length
- Stop Sequences: When to stop generation
API Call Specific Settings:
- Endpoint URL: The API endpoint to call
- HTTP Method: GET, POST, PUT, DELETE
- Headers: Required API headers
- Authentication: API keys or tokens
- Request Body: Data to send with the request
Step 5: Testing Your Agent
Test Mode:
- Click "Test Agent" in the flow designer
- Enter test input in the test panel
- Watch the execution flow as components process
- Review outputs at each step
- Debug issues using the debug components
Debug Features:
- Step-by-step execution: See each component's input and output
- Error tracking: Identify where failures occur
- Performance monitoring: Check execution times
- Log analysis: Review detailed execution logs
Step 6: Agent Versioning
Signpost AI includes powerful versioning capabilities to help you manage agent iterations and maintain stable deployments.
Creating Versions
- Access Version Manager:
- Click the Settings button (gear icon) in the flow designer toolbar
- In the Agent Configuration modal, click the "Versions" tab
- Create Version:
- Enter a descriptive version name (e.g., "v1.2-improved-accuracy") in the "Version Title" field
- Click "Create Version" button to save the current state
- Version Metadata: Each version stores:
- Complete agent configuration
- All worker settings and connections
- Creation timestamp
- Version description
Managing Versions
Loading Previous Versions:
- In the Versions tab, you'll see a list of all saved versions
- Click on any version name to load that version, or
- Click the download icon (⬇) next to the version to load it
- Your current work is preserved until you save over it
Version Best Practices:
- Create versions before major changes
- Use descriptive names that indicate what changed
- Keep important milestones (e.g., "pre-production", "stable-release")
- Test thoroughly before creating production versions
Version History
The version manager interface shows:
- Version List: All saved versions in chronological order
- Version Names: Your custom descriptions for each version
- Load Actions: Download icon (⬇) to load a specific version
- Delete Actions: X icon to remove versions you no longer need
- Interactive Loading: Click anywhere on a version name to load it immediately
Step 7: Deployment and Publishing
Transform your agents into accessible applications with Signpost AI's deployment features.
Deployment Options
1. Internal Testing
- Save as Draft: Continue development without affecting live systems
- Team Testing: Share with team members for collaborative testing
- Debug Mode: Enable detailed logging and step-by-step execution tracking
2. Staging Deployment
- Pre-production Testing: Test in a production-like environment
- Performance Monitoring: Check response times and resource usage
- Integration Testing: Verify external API connections and data flows
3. Production Deployment
- Live Agent: Make available for real users
- Web Interface: Deploy as a standalone web application
- API Access: Provide programmatic access to your agent
- Custom Domains: Use your own domain for branding
4. Webpage Deployment Create a beautiful, branded webpage for your agent:
// Example deployment configuration
{
"title": "Customer Support Assistant",
"description": "AI-powered support for your business",
"branding": {
"logo": "https://yourcompany.com/logo.png",
"primaryColor": "#3B82F6",
"theme": "modern"
},
"customDomain": "support.your-company.com"
}
Deployment Features
Custom Branding:
- Upload your company logo
- Set brand colors and themes
- Customize the interface appearance
- Add custom CSS for advanced styling
Access Control:
- Public access for general use
- Team-only access for internal tools
- API key authentication for secure integrations
- Rate limiting and usage controls
Analytics Integration:
- Track user interactions and engagement
- Monitor agent performance and accuracy
- Identify common user patterns and needs
- Export usage data for analysis
Pre-deployment Checklist
Technical Requirements:
- ✅ All components properly configured
- ✅ Error handling implemented for all failure scenarios
- ✅ Test cases passing with various input types
- ✅ Performance acceptable under expected load
- ✅ Security settings reviewed and validated
Content Requirements:
- ✅ Prompts tested and refined for accuracy
- ✅ Response formatting consistent and user-friendly
- ✅ Edge cases identified and handled
- ✅ Fallback responses configured for errors
Operational Requirements:
- ✅ Monitoring and alerting configured
- ✅ Backup and recovery procedures in place
- ✅ Team members trained on agent management
- ✅ Documentation updated for end users
3. Advanced Agent Management
Template Management
Creating Templates from Existing Agents
Transform your successful agents into reusable templates:
- Save as Template: Click the template icon next to any agent
- Template Configuration:
- Templates are team-independent (accessible to all teams)
- Automatic naming with "(Template)" suffix
- Preserves all worker configurations and connections
- Template Library: Access saved templates when creating new agents
Using Templates Effectively
Template Categories:
- Customer Service: Pre-configured support agents with escalation logic
- Content Creation: Agents optimized for different content types
- Data Analysis: Templates for common analysis patterns
- Integration: Pre-built API and external service connectors
Template Best Practices:
- Create templates only from thoroughly tested agents
- Use generic prompts that can be easily customized
- Include comprehensive documentation in descriptions
- Test templates with different use cases before sharing
Agent Analytics and Monitoring
Performance Metrics Dashboard
Core Metrics:
- Usage Statistics: Total interactions, daily/weekly usage patterns
- Success Rates: Percentage of successful completions vs. errors
- Average Response Time: Performance metrics across different worker types
- Token Usage: AI model consumption and cost tracking
- User Satisfaction: Feedback scores and ratings
Advanced Analytics:
- Conversation Flow: Most common paths through your agent
- Error Analysis: Detailed breakdown of failure points
- Performance Trends: Historical data showing improvement or degradation
- Resource Utilization: Memory, processing time, and API call efficiency
Monitoring and Alerts
Real-time Monitoring:
- Live usage dashboard with current active sessions
- Error rate alerts when failures exceed thresholds
- Performance degradation notifications
- API quota and rate limit warnings
Historical Analysis:
- Usage pattern identification
- Peak usage time analysis
- Error trend analysis over time
- Performance optimization recommendations
Multi-Agent Orchestration
Agent Handoffs
Configure sophisticated workflows where agents hand off conversations:
- Handoff Triggers: Define conditions for transferring conversations
- Context Preservation: Maintain conversation history across agents
- Escalation Paths: Route complex issues to specialized agents
- Human Oversight: Include human agents in the workflow
Agent Collaboration
Parallel Processing:
- Multiple agents working on different aspects simultaneously
- Result aggregation and synthesis
- Conflict resolution when agents disagree
Sequential Processing:
- Agent pipelines for complex multi-step workflows
- Data validation and quality checks between stages
- Conditional routing based on intermediate results
Advanced Editing and Maintenance
Bulk Operations
Multi-Agent Management:
- Update multiple agents simultaneously
- Apply configuration changes across agent families
- Bulk testing and validation
- Coordinated deployments
Configuration Management
Environment-Specific Settings:
- Development, staging, and production configurations
- Environment variable management
- API key rotation and security
- Feature flag controls
Change Management:
- Automated backup before major changes
- Rollback capabilities for failed deployments
- Change approval workflows for production agents
- Audit trails for all modifications
Agent Duplication and Variants
Smart Duplication
When duplicating agents, the system:
- Copies Complete Configuration: All workers, connections, and settings
- Updates References: Ensures all internal IDs are properly updated
- Preserves Relationships: Maintains worker connections and flow logic
- Suggests Naming: Automatic "(copy)" suffix with increment numbers
Creating Agent Variants
A/B Testing Setup:
- Create multiple versions of the same agent
- Route traffic between variants
- Compare performance metrics
- Gradual rollout of winning variants
Specialized Variants:
- Language-specific versions of the same agent
- Industry-specific customizations
- Feature-limited versions for different user tiers
- Regional compliance variations
4. Best Practices and Advanced Techniques
Design Principles
Agent Architecture Best Practices
Start Simple, Scale Smart:
- Begin with linear flows: Input → Process → Output
- Add complexity gradually as requirements become clear
- Use auto-generation for initial structure, then refine manually
- Document decision points and branching logic clearly
Modular Design Patterns:
- Single Responsibility: Each worker should have one clear purpose
- Separation of Concerns: Keep data processing separate from business logic
- Reusable Components: Design workers that can be used in multiple contexts
- Error Boundaries: Isolate potential failure points
Flow Design Strategies:
Recommended Flow Patterns:
1. Simple Linear Flow:
Input → AI Processing → Response
2. Validation Flow:
Input → Validator → Processing → Error Handler → Response
3. Multi-Step Analysis:
Input → Preprocessor → Analyzer → Aggregator → Response
4. API Integration Flow:
Input → Data Formatter → API Call → Result Processor → Response
5. Knowledge-Augmented Flow:
Input → Search → Context Merger → AI + Context → Response
Prompt Engineering Excellence
System Prompt Best Practices:
- Be specific about the agent's role and capabilities
- Include examples of desired input/output formats
- Set clear boundaries and limitations
- Use consistent terminology throughout
Dynamic Prompt Construction:
Example System Prompt Structure:
You are a [ROLE] specialized in [DOMAIN].
Your capabilities include:
- [CAPABILITY 1]
- [CAPABILITY 2]
- [CAPABILITY 3]
Input format: [DESCRIBE EXPECTED INPUT]
Output format: [DESCRIBE REQUIRED OUTPUT]
Guidelines:
- [GUIDELINE 1]
- [GUIDELINE 2]
- [CONSTRAINT 1]
Examples:
Input: [EXAMPLE INPUT]
Output: [EXAMPLE OUTPUT]
Performance Optimization
Latency Reduction Strategies
Component Optimization:
- Minimize Worker Count: Consolidate simple operations into single workers
- Parallel Execution: Design independent operations to run simultaneously
- Efficient Routing: Minimize unnecessary data transformations between workers
- Smart Caching: Cache API responses and computation results
Model Selection Guidelines:
- Fast Models: Use lighter models (GPT-3.5, Claude Haiku) for simple tasks
- Powerful Models: Reserve GPT-4, Claude Sonnet for complex reasoning
- Specialized Models: Use domain-specific models when available
- Cost vs. Speed: Balance model capability with response time requirements
Resource Management
Memory Optimization:
- Limit context window size for long conversations
- Implement conversation summarization for history management
- Use document chunking for large knowledge base queries
- Clean up temporary data between worker executions
API Efficiency:
- Batch API calls when possible
- Implement request queuing for high-volume scenarios
- Use appropriate timeout values (5-30 seconds for most operations)
- Monitor rate limits and implement exponential backoff
Security and Compliance
Data Protection
Input Sanitization:
- Validate all user inputs against expected formats
- Filter potentially malicious content before processing
- Implement content type validation for file uploads
- Use parameterized queries for database operations
Output Security:
- Sanitize AI-generated content before display
- Prevent prompt injection attacks through input filtering
- Validate external API responses before processing
- Implement content moderation for public-facing agents
Access Control Implementation
Team-Level Security:
- Implement role-based access control (RBAC)
- Separate development, staging, and production environments
- Audit agent modifications and deployments
- Control API key access based on user roles
Agent-Level Security:
Security Configuration Example:
{
"accessControl": {
"teamOnly": true,
"allowedRoles": ["admin", "developer"],
"rateLimiting": {
"requestsPerMinute": 60,
"requestsPerHour": 1000
},
"contentFiltering": {
"enableProfanityFilter": true,
"enableSpamDetection": true,
"customRules": ["no-personal-info", "business-context-only"]
}
}
}
Advanced Integration Patterns
Multi-Modal Agent Design
Text + Document Processing:
- Combine text input with document analysis
- Use document selectors for relevant content retrieval
- Implement document summarization before AI processing
- Support multiple document formats (PDF, Word, text)
API Integration Patterns:
- Web Hook Handlers: Respond to external system events
- Data Synchronization: Keep external systems updated
- Micro-service Architecture: Agent as a service component
- Event-Driven Processing: React to real-time data changes
Error Handling and Resilience
Graceful Degradation:
- Implement fallback responses for AI failures
- Provide alternative processing paths for API outages
- Cache successful responses for offline scenarios
- Design timeout-aware processing chains
Error Recovery Strategies:
Error Handling Flow:
Input → Primary Processor
↓ (on error)
Secondary Processor → Fallback Response
↓ (on error)
Default Error Handler → Standard Error Message
Testing and Quality Assurance
Comprehensive Testing Strategy
Unit Testing for Workers:
- Test each worker with various input types
- Validate output formats and data types
- Check error handling with invalid inputs
- Verify timeout and retry behavior
Integration Testing:
- Test complete agent flows end-to-end
- Validate data flow between connected workers
- Check external API integration reliability
- Verify error propagation and handling
Performance Testing:
- Load testing with expected user volumes
- Stress testing to identify breaking points
- Latency testing across different model configurations
- Resource utilization monitoring under load
Quality Metrics and Monitoring
Agent Quality Indicators:
- Accuracy Rate: Percentage of correct responses
- Completeness Score: How fully requests are addressed
- User Satisfaction: Feedback scores and ratings
- Task Completion Rate: Successful end-to-end executions
Continuous Improvement Process:
- Baseline Measurement: Establish initial performance metrics
- Regular Review: Weekly analysis of agent performance
- Iterative Enhancement: Gradual improvements based on data
- A/B Testing: Compare different configurations
- User Feedback Integration: Incorporate user suggestions systematically
5. Troubleshooting and Debugging
Common Issues and Solutions
Agent Execution Problems
Component Timeout Issues:
Problem: Workers timing out during execution
Symptoms: "Timeout error" messages, incomplete responses
Solutions:
- Increase timeout values in worker settings (try 30-60 seconds)
- Optimize prompts to reduce AI processing time
- Split complex operations into smaller workers
- Check external API response times
- Monitor system load and resource availability
Connection and Flow Errors:
Problem: Data not flowing between workers correctly
Symptoms: Empty outputs, broken connections, execution stops
Solutions:
- Verify connection handles match (output → input)
- Check worker execution order and dependencies
- Validate data format compatibility between workers
- Review conditional logic in connections
- Test individual workers in isolation
API Integration Issues:
Problem: External API calls failing
Symptoms: API errors, authentication failures, network timeouts
Solutions:
- Verify API endpoint URLs and methods
- Check authentication credentials and API keys
- Validate request headers and payload format
- Test API endpoints independently
- Implement retry logic and error handling
- Check rate limiting and quotas
AI and Model Problems
Inconsistent AI Responses:
Problem: AI workers producing unpredictable or low-quality outputs
Symptoms: Varying response quality, format inconsistencies
Solutions:
- Lower temperature settings (0.1-0.3) for more consistent outputs
- Improve system prompts with specific examples
- Add response format validation
- Use structured output workers for consistent formatting
- Test with different models to find optimal performance
Prompt Engineering Issues:
Problem: AI not following instructions correctly
Symptoms: Wrong response format, ignoring constraints, off-topic responses
Solutions:
- Make prompts more specific and detailed
- Include explicit examples of desired outputs
- Use clear, simple language in instructions
- Add negative examples (what NOT to do)
- Test prompts with various input types
- Consider using prompt templates for consistency
Performance and Scaling Issues
Slow Response Times:
Problem: Agents taking too long to respond
Symptoms: High latency, user complaints, timeouts
Solutions:
- Profile worker execution times to identify bottlenecks
- Optimize AI model selection (faster models for simple tasks)
- Implement parallel processing where possible
- Cache frequently requested data
- Reduce context window size for AI workers
- Use CDN for static assets and responses
High Resource Usage:
Problem: Agents consuming excessive resources
Symptoms: High memory usage, API quota exhaustion, increased costs
Solutions:
- Implement conversation summarization for long chats
- Optimize document processing (chunking, filtering)
- Use appropriate model sizes for task complexity
- Implement result caching strategies
- Monitor and limit concurrent executions
- Set up usage alerts and quotas
Advanced Debugging Techniques
Debug Mode and Logging
Enabling Debug Mode:
- Open your agent in the flow designer
- Click "Test Agent" to enter debug mode
- Enable "Step-by-step execution" for detailed analysis
- Monitor real-time execution logs
Understanding Debug Output:
Debug Log Format:
[Timestamp] WORKER_ID: Worker Name
Input: { "data": "user input" }
Processing: [Model: GPT-4, Temperature: 0.7]
Output: { "result": "processed output" }
Execution Time: 1.2s
Status: SUCCESS/ERROR
Log Analysis:
- Input/Output Flow: Trace data transformation through the pipeline
- Execution Times: Identify performance bottlenecks
- Error Messages: Pinpoint exact failure points
- Resource Usage: Monitor token consumption and API calls
Testing Strategies
Isolation Testing:
Worker-Level Testing:
1. Test each worker independently with known inputs
2. Verify outputs match expected formats
3. Check error handling with invalid inputs
4. Validate timeout and retry behavior
Flow-Level Testing:
1. Test complete agent flows with various scenarios
2. Verify data flow between connected workers
3. Check error propagation and recovery
4. Validate conditional logic and branching
Edge Case Testing:
- Empty or null inputs
- Extremely long inputs (near token limits)
- Special characters and encoding issues
- Invalid data formats and types
- Network failures and API outages
- Concurrent execution scenarios
Monitoring and Alerting
Real-Time Monitoring Setup
Key Metrics to Monitor:
- Response time percentiles (50th, 95th, 99th)
- Error rates by worker type and agent
- API quota usage and remaining limits
- User satisfaction scores and feedback
- Resource utilization (memory, CPU, tokens)
Alert Configuration:
Alert Rules:
- Error rate > 5% for 5 minutes
- Response time > 10 seconds for 95th percentile
- API quota usage > 80%
- Worker timeout rate > 2%
- User satisfaction score < 3.0/5.0
Health Checks and Diagnostics
Automated Health Checks:
- Connectivity Tests: Verify all external API endpoints
- Model Availability: Check AI model accessibility
- Data Pipeline Tests: Validate knowledge base connections
- Performance Baselines: Monitor against established benchmarks
Diagnostic Tools:
- Agent Performance Dashboard: Real-time metrics visualization
- Error Analysis Reports: Detailed failure pattern analysis
- Usage Analytics: User interaction patterns and trends
- Resource Optimization Recommendations: AI-powered suggestions
Getting Help and Support
Self-Service Resources
Documentation Hierarchy:
- Worker-Specific Docs: Detailed configuration guides for each worker type
- Integration Guides: Step-by-step external service setup
- Best Practices: Proven patterns and configurations
- Troubleshooting Guides: Common problems and solutions
Community Resources:
- User Forums: Community-driven problem solving
- Example Agents: Pre-built agents for learning and inspiration
- Video Tutorials: Visual guides for complex configurations
- Webinars: Regular training sessions and Q&A
Professional Support
Support Escalation Path:
- Self-Diagnosis: Use built-in debugging tools and documentation
- Community Support: Post in user forums with detailed descriptions
- Technical Support: Contact support with specific error messages and logs
- Engineering Escalation: For complex system-level issues
When to Contact Support:
- Persistent system errors affecting multiple agents
- Performance degradation without clear cause
- Security concerns or potential vulnerabilities
- Feature requests or integration needs
- Training and best practices consulting
Support Request Best Practices:
- Include agent ID and detailed error messages
- Provide steps to reproduce the issue
- Share relevant debug logs and screenshots
- Specify urgency level and business impact
- Include environment details (team, region, etc.)